Politique de remboursement
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, You must send a picture of your gazebo frame via email in order to determine the fit issue first. We offer this service before you buy your top in order to avoid purchases of the wrong top or curtain. There is a $40 restocking fee if you do not send a picture and order the incorrect part before buying your canopy or curtains rod sets or screens to have us confirm the model. It must also be in the original packaging
We will email you a return label. We will deduct $19.95 from your refund for the return label and the shipping you paid to you is not refundable. If you bought an item with free shipping a charge of $19.95 will be deducted from your refund. For larger orders such as coolers, gazebos, rod and curtain sets and multiple items the customer must pay for shipping and ship back to us. For items with free shipping, If you reside in Canada, Hawaii, or Alaska $39.95 will be deducted from your refund for shipping to you and return shipping to us. A receipt or proof of purchase is required. For heavier packages such as Gazebos, Pop Up Tents, Refresh kits; curtain rod sets and screen sets any size $49.99 will be deducted from your refund for shipping back to us and restocking.
Full-size gazebos and pop-up tents, Gazebo Curtains or Mosquito netting, Coolers, and vent covers are bought alone, Frame Parts and hanging rods for hanging curtains and screens, or electrical items such as lights and fans are not returnable.
If something is defective we need to see a picture of the defective part via email.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping charges are not refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at email@example.com and we will send a shipping label via email for you to send back to us .
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should contact us and we will send a shipping label via email to return your product for a full refund less shipping to and back to us .
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.